How we handle your information, orders, and returns.
Privacy Policy
Information we collect
For retail orders, we collect the contact and order details we need to reach
you and fulfill your order. This includes name, email, shipping address, and
payment confirmation.
For events, we collect the contact information we need to update you about the
event and verify your participation.
Sharing & third parties
We do not sell or share your data.
When you order from our retail store, your information is securely processed by
Square and shipping carriers in order to fulfill your order.
When you buy a convention ticket to attend one of our events, you submit the
necessary information to the convention organizers to facilitate your entry.
Please refer to an individual convention's privacy policy for their necessary
details.
Cookies & analytics
We use Cloudflare's built-in analytics to monitor generalized traffic and
geolocation (e.g., which countries or states are visiting). It is cookieless,
and we do not track you across websites.
Let's be frank — we are a local company, run by people with day jobs, not
an e-commerce enterprise. We're happy to ship you your order, and we appreciate
your patience as we will not meet Amazon's standards.
Processing time
We try to get in-stock orders out in 3 business days, but depending on other
factors it may be up to 10.
We do not carry extensive stock, so we place a lot of back orders with our
distributor. If the distributor has it, we usually get it within 2 weeks. If
they need to order it from the manufacturer, it may be longer.
Corvus Belli pre-orders for a given month aren't in our hands until the end of
that month — our shipping timeline doesn't start until we've received
it.
Shipping methods
We use USPS Ground Advantage whenever possible, with a tracking number and
insurance. Shipping rates vary based on parcel size and necessary coverage.
Where we ship
Continental United States only.
Lost or damaged in transit
In case of loss or damage, we will leverage the shipping insurance that is on
all our orders.
Refund & Returns Policy
Return window
You have 14 days from delivery to start a return. If there is no defect, the
item must be unopened, sealed, and intact.
Opened items
We can't accept opened paints unless there is an obvious defect.
Mispacks & casting issues
Our preferred game manufacturers generally offer excellent mispack / QC
resolution. When they do, we'll point you to them directly — they'll
send the missing or damaged bit free of charge, one of the many reasons we
love working with them.
Think something's wrong with your order? Please reach out at
hello@baystateskirmish.com
— we'd love to help.
These policies are governed by the laws of the Commonwealth
of Massachusetts. If there's ever a problem with an order, contact us before
opening a payment dispute — we'd much rather make it right directly.
